# Social and Community Service Managers

> Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 11-9151.00
- **Summary:** Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

## Aliases

- Child Welfare Services Director
- Social Services Director
- Transitional Care Director
- Vocational Rehabilitation Administrator
- Adoption Services Manager
- Children's Service Supervisor
- Clinical Services Director
- Community Services Director
- Psychiatric Social Worker Supervisor
- Adult Daycare Coordinator
- Borough Coordinator
- Case Manager

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. | Core | 4.A.2.b.4.a |
| Direct activities of professional and technical staff members and volunteers. | Core | 4.A.4.b.4.a |
| Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. | Core | 4.A.1.a.2.f |
| Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. | Core | 4.A.2.b.4.a |
| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. | Core | 4.A.3.b.6.a |
| Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. | Core | 4.A.1.a.1.n |
| Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. | Core | 4.A.4.a.4.a |
| Recruit, interview, and hire or sign up volunteers and staff. | Core | 4.A.1.a.1.w |
| Research and analyze member or community needs to determine program directions and goals. | Core | 4.A.2.a.4.b |
| Implement and evaluate staff, volunteer, or community training programs. | Core | 4.A.2.a.1.b |
| Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. | Core | 4.A.4.b.6.h |
| Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted. | Supplemental | 4.A.2.a.4.i |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Establish interpersonal business relationships to facilitate work activities. | 4.A.4.a.4.a |
| Prepare financial documents, reports, or budgets. | 4.A.3.b.6.a |
| Maintain operational records. | 4.A.3.b.6.h |
| Supervise employees. | 4.A.4.b.4.a |
| Monitor performance of organizational members or partners. | 4.A.1.a.2.f |
| Develop operating strategies, plans, or procedures. | 4.A.2.b.4.a |
| Direct administrative or support services. | 4.A.4.b.4.j |
| Develop organizational policies or programs. | 4.A.2.b.4.a |
| Analyze market research data. | 4.A.2.a.4.b |
| Promote products, services, or programs. | 4.A.4.a.6.c |
| Interview employees, customers, or others to collect information. | 4.A.1.a.1.w |
| Hire personnel. | 4.A.4.c.2.a |
| Recruit personnel. | 4.A.4.c.2.a |
| Represent the organization in external relations. | 4.A.4.b.1.c |
| Prepare operational budgets. | 4.A.4.b.4.h |
| Analyze impact of legal or regulatory changes. | 4.A.2.a.4.i |
| Advise others on legal or regulatory compliance matters. | 4.A.4.b.6.h |
| Coordinate special events or programs. | 4.A.4.b.1.e |
| Conduct opinion surveys or needs assessments. | 4.A.1.a.1.n |
| Resolve customer complaints or problems. | 4.A.4.a.8.c |
| Evaluate training programs, instructors, or materials. | 4.A.2.a.1.b |
| Manage human resources activities. | 4.A.4.b.4.f |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.61 |
| Oral Expression | ability | 4.38 |
| Administration and Management | knowledge | 4.37 |
| English Language | knowledge | 4.29 |
| Oral Comprehension | ability | 4.12 |
| Psychology | knowledge | 4.06 |
| Social Perceptiveness | transferable_skill | 4 |
| Service Orientation | transferable_skill | 4 |
| Written Comprehension | ability | 4 |
| Problem Sensitivity | ability | 4 |
| Education and Training | knowledge | 3.92 |
| Active Listening | essential_skill | 3.88 |
| Critical Thinking | essential_skill | 3.88 |
| Active Learning | essential_skill | 3.88 |
| Monitoring | essential_skill | 3.88 |
| Coordination | transferable_skill | 3.88 |
| Complex Problem Solving | transferable_skill | 3.88 |
| Judgment and Decision Making | transferable_skill | 3.88 |
| Time Management | transferable_skill | 3.88 |
| Management of Personnel Resources | transferable_skill | 3.88 |
| Written Expression | ability | 3.88 |
| Deductive Reasoning | ability | 3.88 |
| Speech Recognition | ability | 3.88 |
| Speech Clarity | ability | 3.88 |
| Reading Comprehension | essential_skill | 3.75 |
| Writing | essential_skill | 3.75 |
| Speaking | essential_skill | 3.75 |
| Systems Analysis | transferable_skill | 3.75 |
| Systems Evaluation | transferable_skill | 3.75 |
| Originality | ability | 3.75 |
| Inductive Reasoning | ability | 3.75 |
| Personnel and Human Resources | knowledge | 3.73 |
| Therapy and Counseling | knowledge | 3.7 |
| Learning Strategies | essential_skill | 3.62 |
| Fluency of Ideas | ability | 3.62 |
| Instructing | transferable_skill | 3.5 |
| Information Ordering | ability | 3.5 |
| Public Safety and Security | knowledge | 3.47 |
| Administrative | knowledge | 3.46 |
| Sociology and Anthropology | knowledge | 3.42 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Psychology | Specialized Skill |
| Social Perceptiveness | Common Skill |
| Time Management | Common Skill |
| Speech Recognition | Specialized Skill |
| Deductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Listening | Common Skill |
| Active Learning | Common Skill |
| Writing | Common Skill |
| Systems Analysis | Specialized Skill |
| Reading Comprehension | Common Skill |
| Inductive Reasoning | Common Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Information Ordering | Specialized Skill |
| Mathematics | Common Skill |
| Negotiation | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft Project | Specialized Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Microsoft Access | Specialized Skill |
| Telecommunications | Specialized Skill |
| Visualization | Specialized Skill |
| Finger Dexterity | Common Skill |
| Oracle Reports | Specialized Skill |
| Microsoft Publisher | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |
| Geography | Specialized Skill |
| Foreign Language | Common Skill |
| Depth Perception | Common Skill |
| Chemistry | Specialized Skill |
| Biology | Specialized Skill |
| Physics | Specialized Skill |
| Project Management Software | Specialized Skill |
| Presentation Software | Specialized Skill |
| Medical Software | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft Excel | Spreadsheet software | yes | no |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Project | Project management software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software | no | no |
| Client information databases | Data base user interface and query software | no | no |
| Corel QuattroPro | Spreadsheet software | no | no |
| Corel WordPerfect Office Suite | Office suite software | no | no |
| FileMaker Pro | Data base user interface and query software | no | no |
| Financial accounting software | Accounting software | no | no |
| Healthcare common procedure coding system HCPCS | Medical software | no | no |
| IBM Lotus 1-2-3 | Spreadsheet software | no | no |
| Microsoft Dynamics | Enterprise resource planning ERP software | no | no |
| Microsoft Publisher | Desktop publishing software | no | no |
| Microsoft Visual FoxPro | Object oriented data base management software | no | no |
| Oracle Reports | Data base reporting software | no | no |
| PointClickCare healthcare software | Medical software | no | no |
| Web browser software | Internet browser software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| E-Mail | 5 |
| Telephone Conversations | 4.98 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.88 |
| Work With or Contribute to a Work Group or Team | 4.71 |
| Contact With Others | 4.67 |
| Indoors, Environmentally Controlled | 4.59 |
| Impact of Decisions on Co-workers or Company Results | 4.41 |
| Determine Tasks, Priorities and Goals | 4.37 |
| Freedom to Make Decisions | 4.35 |
| Frequency of Decision Making | 4.26 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.23 |
| Importance of Being Exact or Accurate | 4.2 |
| Work Outcomes and Results of Other Workers | 4.19 |
| Deal With External Customers or the Public in General | 4.11 |
| Written Letters and Memos | 4.1 |
| Spend Time Sitting | 4.03 |
| Time Pressure | 3.91 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.77 |
| Health and Safety of Other Workers | 3.73 |
| Conflict Situations | 3.51 |
| Importance of Repeating Same Tasks | 3.43 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 3.28 |
| Public Speaking | 2.98 |
| Consequence of Error | 2.92 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.89 |
| Physical Proximity | 2.66 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.54 |
| Spend Time Standing | 2.46 |
| Degree of Automation | 2.23 |
| Level of Competition | 2.21 |
| Dealing with Violent or Physically Aggressive People | 2.11 |
| Spend Time Making Repetitive Motions | 2.05 |
| Exposed to Disease or Infections | 2.02 |
| Spend Time Walking or Running | 1.87 |
| Outdoors, Exposed to All Weather Conditions | 1.68 |
| Exposed to Contaminants | 1.61 |
| Exposed to Very Hot or Cold Temperatures | 1.54 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 1.46 |
| Spend Time Bending or Twisting Your Body | 1.35 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.33 |

## Preparation

- **Job Zone:** 4
- **Job Zone Name:** Job Zone Four: Considerable Preparation Needed
- **Education:** Most of these occupations require a four-year bachelor's degree, but some do not.
- **Experience:** A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- **Svp Range:** (7.0 to < 8.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| Bachelor's Degree | 50.36 |
| Master's Degree | 23.93 |
| Associate's Degree (or other 2-year degree) | 8.15 |
| Post-Master's Certificate | 8.12 |
| High School Diploma | 7.24 |
| Some College Courses | 2.19 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Integrity | work_style | 10 |
| Cooperation | work_style | 9 |
| Achievement Orientation | work_style | 8 |
| Social Orientation | work_style | 7 |
| Enterprising | career_interest_type | 6.97 |
| Management/Administration | specific_interest_area | 6.42 |
| Social Service | specific_interest_area | 6.1 |
| Self-Control | work_style | 6 |
| Social | career_interest_type | 5.43 |
| Professional Advising | specific_interest_area | 5 |
| Empathy | work_style | 5 |
| Human Resources | specific_interest_area | 4.57 |
| Public Speaking | specific_interest_area | 4.33 |
| Conventional | career_interest_type | 4.21 |
| Adaptability | work_style | 4 |
| Personal Service | specific_interest_area | 3.65 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 21-1021.00 | role-21-1021-00 | Child, Family, and School Social Workers | Primary-Short |
| 21-1015.00 | role-21-1015-00 | Rehabilitation Counselors | Primary-Short |
| 21-1094.00 | role-21-1094-00 | Community Health Workers | Primary-Short |
| 21-1022.00 | role-21-1022-00 | Healthcare Social Workers | Primary-Short |
| 21-1023.00 | role-21-1023-00 | Mental Health and Substance Abuse Social Workers | Primary-Short |
| 21-1012.00 | role-21-1012-00 | Educational, Guidance, and Career Counselors and Advisors | Primary-Long |
| 21-1093.00 | role-21-1093-00 | Social and Human Service Assistants | Primary-Long |
| 21-1091.00 | role-21-1091-00 | Health Education Specialists | Primary-Long |
| 11-3121.00 | role-11-3121-00 | Human Resources Managers | Primary-Long |
| 21-2021.00 | role-21-2021-00 | Directors, Religious Activities and Education | Primary-Long |
| 11-9111.00 | role-11-9111-00 | Medical and Health Services Managers | Supplemental |
| 11-9031.00 | role-11-9031-00 | Education and Childcare Administrators, Preschool and Daycare | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Healthcare & Human Services | healthcare-human-services |
| Public Service & Safety | public-service-safety |

## Education Level

- **Category:** Bachelor's degree

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |
| Multi/Interdisciplinary Studies | multi-interdisciplinary-studies |
| Public Administration and Social Service Professions | public-administration-and-social-service-professions |

## Market

- **Median Wage:** 78240
- **Mean Wage:** 86100
- **Pct10Wage:** 50020
- **Pct25Wage:** 62420
- **Pct75Wage:** 100600
- **Pct90Wage:** 129820
- **Employment:** 195490
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 62 | 62 | Health Care and Social Assistance | Sector | 122240 | 74980 | 4.17 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 19170 | 77280 | 3.42 |
| 624120 | 624120 | Services for the Elderly and Persons with Disabilities | National industry | 18750 | 66870 | 6.13 |
| 623210 | 623210 | Residential Intellectual and Developmental Disability Facilities | National industry | 7460 | 62790 | 15.11 |
| 623220 | 623220 | Residential Mental Health and Substance Abuse Facilities | National industry | 6890 | 75490 | 21.01 |
| 61 | 61 | Educational Services | Sector | 6430 | 88040 | 0.37 |
| 621420 | 621420 | Outpatient Mental Health and Substance Abuse Centers | National industry | 5930 | 80020 | 15.1 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 5850 | 86420 | 1.64 |
| 621330 | 621330 | Offices of Mental Health Practitioners (except Physicians) | National industry | 1470 | 89120 | 4.79 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 1360 | 101850 | 0.1 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 1000 | 81070 | 0.09 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 960 | 67440 | 0.32 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 623220 | 623220 | Residential Mental Health and Substance Abuse Facilities | National industry | 6890 | 21.01 |
| 623210 | 623210 | Residential Intellectual and Developmental Disability Facilities | National industry | 7460 | 15.11 |
| 621420 | 621420 | Outpatient Mental Health and Substance Abuse Centers | National industry | 5930 | 15.1 |
| 624120 | 624120 | Services for the Elderly and Persons with Disabilities | National industry | 18750 | 6.13 |
| 621330 | 621330 | Offices of Mental Health Practitioners (except Physicians) | National industry | 1470 | 4.79 |
| 62 | 62 | Health Care and Social Assistance | Sector | 122240 | 4.17 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 19170 | 3.42 |
| 541720 | 541720 | Research and Development in the Social Sciences and Humanities | National industry | 150 | 1.95 |
- **Count:** 24

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.0067 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 1.156153 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.7898791 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.225244 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 63
- **Percentile:** 62
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 81 | felten_aioe |
| 56 | openai_gpts_are_gpts |
| 53 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 1.156153 | 81 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.7142857142857142 | 56 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.15581519514118683 | 53 | Moderate | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.0067
- **Percentile:** 5
- **Band:** Low
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.07142857142857142
- **Beta:** 0.39285714285714285
- **Gamma:** 0.7142857142857142

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. | 0.013352012456400544 | 4.21 |
| Research and analyze member or community needs to determine program directions and goals. | 0.006573298440074114 | 3.89 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 6.4
- **Growth Percentile:** 83
- **Direction:** About average
- **Annual Openings Thousands:** 18.6
- **Annual Openings Percentile:** 77
- **Employment2024Thousands:** 219.8
- **Employment2034Thousands:** 233.9

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 3
- **Task Count:** 3
- **Total Sample:** 260
- **Autonomy Median:** 3
- **Dominant Collaboration:** task iteration
- **Automation Share:** 31.15
- **Augmentation Share:** 54.23
- **Work Use Percent:** 83.46

### Collaboration

| Label | Percent |
| --- | --- |
| task iteration | 47.69 |
| directive | 31.15 |
| learning | 6.54 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 83.46 |
| personal | 6.15 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. | 0.013901737717214653 | task iteration | 4 | 139 |
| Research and analyze member or community needs to determine program directions and goals. | 0.0078009751218902365 | directive | 3 | 78 |
| Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. | 0.0043005375671959 | task iteration | 3 | 43 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. | 97.12230215827337 | 139 |
| Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. | 95.34883720930233 | 43 |
| Research and analyze member or community needs to determine program directions and goals. | 94.87179487179486 | 78 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Let's work through this together, step by step: prepare and maintain records and reports, such as budgets, personnel records, or training manuals. I'll give feedback as we go. | task iteration |
| Do this for me: research and analyze member or community needs to determine program directions and goals. Give me a finished draft I can review and adjust. | directive |
| Let's work through this together, step by step: evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. I'll give feedback as we go. | task iteration |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 16
- **Skills:** 44
- **Capabilities:** 120
- **Tools:** 21
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 8916fcaeb7112b6c