# Postmasters and Mail Superintendents

> Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 11-9131.00
- **Summary:** Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

## Aliases

- Distribution Operation Supervisor (SDO)
- Distribution Operations Manager
- Postmaster
- Remote Encoding Center Manager
- Delivery Supervisor
- Distribution Operations Supervisor
- Mail Delivery Supervisor
- Postal Supervisor
- Postmaster Relief (PMR)
- Remote Encoding Operations Supervisor
- Mail Superintendent
- Order to Delivery Supervisor

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Monitor employees' work schedules and attendance for payroll purposes. | Core | 4.A.4.b.1.f |
| Organize and supervise activities, such as the processing of incoming and outgoing mail. | Core | 4.A.4.b.4.j |
| Resolve customer complaints. | Core | 4.A.4.a.8.c |
| Prepare employee work schedules. | Core | 4.A.4.b.1.f |
| Direct and coordinate operational, management, and supportive services of one or a number of postal facilities. | Core | 4.A.4.b.4.j |
| Hire and train employees, and evaluate their performance. | Core | 4.A.2.a.1.d |
| Prepare and submit detailed and summary reports of post office activities to designated supervisors. | Core | 4.A.3.b.6.o |
| Select and train postmasters and managers of associate postal units. | Supplemental | 4.A.4.b.3.d |
| Inform the public of available services, and of postal laws and regulations. | Supplemental | 4.A.4.a.3.c |
| Negotiate labor disputes. | Core | 4.A.4.a.7.b |
| Issue and cash money orders. | Supplemental | 4.A.4.c.3.d |
| Collect rents for post office boxes. | Supplemental | 4.A.4.c.3.d |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Prepare staff schedules or work assignments. | 4.A.4.b.1.f |
| Direct organizational operations, projects, or services. | 4.A.4.b.4.j |
| Direct administrative or support services. | 4.A.4.b.4.j |
| Resolve customer complaints or problems. | 4.A.4.a.8.c |
| Evaluate employee performance. | 4.A.2.a.1.d |
| Conduct employee training programs. | 4.A.4.b.3.d |
| Hire personnel. | 4.A.4.c.2.a |
| Prepare operational progress or status reports. | 4.A.3.b.6.o |
| Negotiate labor disputes. | 4.A.4.a.7.b |
| Collect payments for goods or services. | 4.A.4.c.3.d |
| Provide basic information to guests, visitors, or clients. | 4.A.4.a.3.c |
| Coordinate with external parties to exchange information. | 4.A.4.b.1.c |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Administration and Management | knowledge | 4.42 |
| Public Safety and Security | knowledge | 4.2 |
| English Language | knowledge | 4.08 |
| Production and Processing | knowledge | 4.03 |
| Reading Comprehension | essential_skill | 4 |
| Active Listening | essential_skill | 4 |
| Speaking | essential_skill | 4 |
| Social Perceptiveness | transferable_skill | 4 |
| Coordination | transferable_skill | 4 |
| Time Management | transferable_skill | 4 |
| Oral Comprehension | ability | 4 |
| Written Comprehension | ability | 4 |
| Oral Expression | ability | 4 |
| Customer and Personal Service | knowledge | 3.96 |
| Management of Personnel Resources | transferable_skill | 3.88 |
| Deductive Reasoning | ability | 3.88 |
| Speech Recognition | ability | 3.88 |
| Speech Clarity | ability | 3.88 |
| Critical Thinking | essential_skill | 3.75 |
| Monitoring | essential_skill | 3.75 |
| Problem Sensitivity | ability | 3.75 |
| Inductive Reasoning | ability | 3.75 |
| Education and Training | knowledge | 3.68 |
| Negotiation | transferable_skill | 3.62 |
| Information Ordering | ability | 3.62 |
| Near Vision | ability | 3.62 |
| Personnel and Human Resources | knowledge | 3.59 |
| Mathematics | knowledge | 3.59 |
| Administrative | knowledge | 3.58 |
| Computers and Electronics | knowledge | 3.57 |
| Transportation | knowledge | 3.54 |
| Written Expression | ability | 3.5 |
| Category Flexibility | ability | 3.5 |
| Learning Strategies | essential_skill | 3.38 |
| Service Orientation | transferable_skill | 3.38 |
| Writing | essential_skill | 3.25 |
| Active Learning | essential_skill | 3.25 |
| Persuasion | transferable_skill | 3.25 |
| Instructing | transferable_skill | 3.25 |
| Judgment and Decision Making | transferable_skill | 3.25 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Time Management | Common Skill |
| Social Perceptiveness | Common Skill |
| Reading Comprehension | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| Deductive Reasoning | Common Skill |
| Inductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Negotiation | Common Skill |
| Information Ordering | Specialized Skill |
| Mathematics | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Learning Strategies | Specialized Skill |
| Writing | Common Skill |
| Instructing | Specialized Skill |
| Active Learning | Common Skill |
| Complex Problem Solving | Common Skill |
| Psychology | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Visualization | Specialized Skill |
| Telecommunications | Specialized Skill |
| Finger Dexterity | Common Skill |
| Geography | Specialized Skill |
| Email Software | Specialized Skill |
| Depth Perception | Common Skill |
| Foreign Language | Common Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Biology | Specialized Skill |
| Procurement Software | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| SAP software | Enterprise resource planning ERP software | yes | no |
| Collection Point Management System CPMS | Data base user interface and query software | no | no |
| eBuy | Procurement software | no | no |
| Email software | Electronic mail software | no | no |
| Facility database software | Data base user interface and query software | no | no |
| Payroll software | Time accounting software | no | no |
| Personnel management software | Human resources software | no | no |
| Personnel scheduling software | Human resources software | no | no |
| Postal boundary mapping software | Map creation software | no | no |
| Postal tracking software | Data base user interface and query software | no | no |
| Vehicle management software | Facilities management software | no | no |
| Web Box Activity Tracing System WebBATS | Data base user interface and query software | no | no |
| Web browser software | Internet browser software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Contact With Others | 4.96 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.92 |
| Time Pressure | 4.92 |
| E-Mail | 4.88 |
| Telephone Conversations | 4.83 |
| Work Outcomes and Results of Other Workers | 4.69 |
| Health and Safety of Other Workers | 4.68 |
| Work With or Contribute to a Work Group or Team | 4.66 |
| Indoors, Environmentally Controlled | 4.66 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.59 |
| Deal With External Customers or the Public in General | 4.54 |
| Written Letters and Memos | 4.5 |
| Frequency of Decision Making | 4.5 |
| Dealing With Unpleasant, Angry, or Discourteous People | 4.28 |
| Importance of Being Exact or Accurate | 4.17 |
| Impact of Decisions on Co-workers or Company Results | 4.16 |
| Conflict Situations | 4.15 |
| Freedom to Make Decisions | 3.97 |
| Determine Tasks, Priorities and Goals | 3.89 |
| Public Speaking | 3.79 |
| Importance of Repeating Same Tasks | 3.73 |
| Level of Competition | 3.39 |
| Physical Proximity | 3.23 |
| Spend Time Standing | 3.14 |
| Spend Time Sitting | 3.09 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 3.06 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 3 |
| Exposed to Contaminants | 2.95 |
| Spend Time Walking or Running | 2.95 |
| Outdoors, Exposed to All Weather Conditions | 2.84 |
| Degree of Automation | 2.62 |
| Pace Determined by Speed of Equipment | 2.59 |
| Exposed to Very Hot or Cold Temperatures | 2.5 |
| Consequence of Error | 2.42 |
| Spend Time Making Repetitive Motions | 2.41 |
| Indoors, Not Environmentally Controlled | 2.24 |
| Dealing with Violent or Physically Aggressive People | 2.04 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 1.8 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 1.8 |
| Exposed to Disease or Infections | 1.67 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 62.1 |
| Bachelor's Degree | 13.44 |
| Some College Courses | 11.07 |
| Post-Secondary Certificate | 6.69 |
| Associate's Degree (or other 2-year degree) | 6.69 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Management/Administration | specific_interest_area | 6.33 |
| Enterprising | career_interest_type | 6 |
| Conventional | career_interest_type | 5.69 |
| Office Work | specific_interest_area | 4.7 |
| Human Resources | specific_interest_area | 4.38 |
| Dependability | work_style | 4 |
| Social | career_interest_type | 3.35 |
| Attention to Detail | work_style | 3 |
| Accounting | specific_interest_area | 2.99 |
| Leadership Orientation | work_style | 2.87 |
| Business Initiatives | specific_interest_area | 2.39 |
| Integrity | work_style | 2.28 |
| Public Speaking | specific_interest_area | 2.22 |
| Realistic | career_interest_type | 2.14 |
| Personal Service | specific_interest_area | 2.14 |
| Finance | specific_interest_area | 2 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-5051.00 | role-43-5051-00 | Postal Service Clerks | Primary-Short |
| 11-3071.00 | role-11-3071-00 | Transportation, Storage, and Distribution Managers | Primary-Short |
| 43-1011.00 | role-43-1011-00 | First-Line Supervisors of Office and Administrative Support Workers | Primary-Short |
| 11-3012.00 | role-11-3012-00 | Administrative Services Managers | Primary-Short |
| 11-1021.00 | role-11-1021-00 | General and Operations Managers | Primary-Short |
| 43-5053.00 | role-43-5053-00 | Postal Service Mail Sorters, Processors, and Processing Machine Operators | Primary-Long |
| 53-1042.00 | role-53-1042-00 | First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand | Primary-Long |
| 53-1043.00 | role-53-1043-00 | First-Line Supervisors of Material-Moving Machine and Vehicle Operators | Primary-Long |
| 41-1012.00 | role-41-1012-00 | First-Line Supervisors of Non-Retail Sales Workers | Primary-Long |
| 51-1011.00 | role-51-1011-00 | First-Line Supervisors of Production and Operating Workers | Primary-Long |
| 43-5032.00 | role-43-5032-00 | Dispatchers, Except Police, Fire, and Ambulance | Supplemental |
| 43-5071.00 | role-43-5071-00 | Shipping, Receiving, and Inventory Clerks | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Public Service & Safety | public-service-safety |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Public Administration and Social Service Professions | public-administration-and-social-service-professions |

## Market

- **Median Wage:** 92730
- **Mean Wage:** 93760
- **Pct10Wage:** 81430
- **Pct25Wage:** 87150
- **Pct75Wage:** 99590
- **Pct90Wage:** 109140
- **Employment:** 13810
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 13810 | 92730 | 20.86 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 13810 | 20.86 |
- **Count:** 1

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.75 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 0.8233757 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.4705282 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.8657041 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 60
- **Percentile:** 59
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 68 | felten_aioe |
| 79 | openai_gpts_are_gpts |
| 33 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 0.8233757 | 68 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.9047619047619047 | 79 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.10914518134764502 | 33 | Low | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.75
- **Percentile:** 61
- **Band:** Moderate
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.14285714285714285
- **Beta:** 0.5238095238095237
- **Gamma:** 0.9047619047619047

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Resolve customer complaints. | 0.015508876007049862 | 4.55 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -3.5
- **Growth Percentile:** 15
- **Direction:** Declining
- **Annual Openings Thousands:** 0.9
- **Annual Openings Percentile:** 14
- **Employment2024Thousands:** 13.1
- **Employment2034Thousands:** 12.7

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Counts

- **Tasks:** 13
- **Skills:** 39
- **Capabilities:** 120
- **Tools:** 19
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 7733c7ebda1ea2f6