{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-11-9081-00",
  "socCode": "11-9081.00",
  "title": "Lodging Managers",
  "summary": "Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.",
  "aliases": [
    "Front Desk Manager",
    "Front Office Manager",
    "Hotel Manager",
    "Resort Manager",
    "Bed and Breakfast Innkeeper",
    "Front Office Director",
    "Guest Relations Manager",
    "Guest Services Manager",
    "Night Manager",
    "Rooms Director",
    "Accommodations General Manager",
    "Accommodations Manager"
  ],
  "tasks": [
    {
      "text": "Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.",
      "type": "Core",
      "iwa": "4.A.4.b.4.h"
    },
    {
      "text": "Greet and register guests.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Confer and cooperate with other managers to ensure coordination of hotel activities.",
      "type": "Core",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Monitor the revenue activity of the hotel or facility.",
      "type": "Core",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "text": "Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.",
      "type": "Supplemental",
      "iwa": "4.A.4.b.1.c"
    },
    {
      "text": "Manage and maintain temporary or permanent lodging facilities.",
      "type": "Core",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "text": "Train staff members.",
      "type": "Core",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.",
      "type": "Core",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "text": "Coordinate front-office activities of hotels or motels, and resolve problems.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Inspect guest rooms, public areas, and grounds for cleanliness and appearance.",
      "type": "Core",
      "iwa": "4.A.1.b.2.e"
    },
    {
      "text": "Assign duties to workers, and schedule shifts.",
      "type": "Core",
      "iwa": "4.A.4.b.1.f"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Provide basic information to guests, visitors, or clients.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Resolve customer complaints or problems.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Prepare staff schedules or work assignments.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Direct administrative or support services.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Manage organizational or project budgets.",
      "iwa": "4.A.4.b.4.h"
    },
    {
      "name": "Confer with organizational members to accomplish work activities.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Monitor facilities or operational systems.",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "name": "Monitor performance of organizational members or partners.",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "name": "Monitor activities of individuals to ensure safety or compliance with rules.",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "name": "Evaluate employee performance.",
      "iwa": "4.A.2.a.1.d"
    },
    {
      "name": "Conduct employee training programs.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Guide patrons on tours.",
      "iwa": "4.A.3.a.1.l"
    },
    {
      "name": "Assign resources or facilities to patrons or employees.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Implement organizational process or policy changes.",
      "iwa": "4.A.2.b.1.i"
    },
    {
      "name": "Develop organizational policies or programs.",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "name": "Develop operating strategies, plans, or procedures.",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "name": "Inspect condition or functioning of facilities or equipment.",
      "iwa": "4.A.1.b.2.e"
    },
    {
      "name": "Document organizational or operational procedures.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Interview employees, customers, or others to collect information.",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "name": "Hire personnel.",
      "iwa": "4.A.4.c.2.a"
    },
    {
      "name": "Schedule product or material transportation.",
      "iwa": "4.A.2.b.5.b"
    },
    {
      "name": "Purchase materials, equipment, or other resources.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Promote products, services, or programs.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "Manage guest services.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Collect payments for goods or services.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Coordinate operational activities with external stakeholders.",
      "iwa": "4.A.4.b.1.c"
    },
    {
      "name": "Perform manual service or maintenance tasks.",
      "iwa": "4.A.3.b.5.a"
    },
    {
      "name": "Monitor flow of cash or other resources.",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "name": "Maintain operational records.",
      "iwa": "4.A.3.b.6.h"
    }
  ],
  "capabilities": [
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 4.72
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 4.7
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 4.64
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.55
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 4.33
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 4.25
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4.12
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 4.12
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 4.12
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4.12
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 4.1
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 3.99
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.96
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.68
    },
    {
      "name": "Communications and Media",
      "family": "knowledge",
      "value": 3.63
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.62
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Financial Analysis Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Property management system PMS software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": true
    },
    {
      "example": "Anand Systems ASI FrontDesk",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Technology",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Enablez ResortSuite",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ePOS Business Solutions System 3 POS",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Execu/Tech Systems HOTEL Premium",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "GraceSoft Easy InnKeeping Suite",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Hotel management system software",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Housekeeping management software",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "INN-Client Server Systems ICSS Atrium",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "iRez Systems Rezware XP7",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "M-Tech Hotel Service Optimization System HotSOS",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "MICROS Systems OPERA Enterprise Solution OES",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Oracle JD Edwards EnterpriseOne",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Payroll software",
      "category": "Time accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "RedSky IT Entirety e-Booking",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Silverbyte Systems Optima Property Management System PMS",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "TCS Hotel Software Guest Tracker",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "UniResMan",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 4.92
    },
    {
      "name": "E-Mail",
      "value": 4.92
    },
    {
      "name": "Contact With Others",
      "value": 4.89
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.83
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.8
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.66
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 4.55
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.55
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4.52
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.52
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.51
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.49
    },
    {
      "name": "Time Pressure",
      "value": 4.35
    },
    {
      "name": "Written Letters and Memos",
      "value": 4.32
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 4.2
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.14
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.14
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.11
    },
    {
      "name": "Conflict Situations",
      "value": 3.72
    },
    {
      "name": "Public Speaking",
      "value": 3.67
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.57
    },
    {
      "name": "Level of Competition",
      "value": 3.51
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.4
    },
    {
      "name": "Spend Time Standing",
      "value": 3.12
    },
    {
      "name": "Physical Proximity",
      "value": 2.97
    },
    {
      "name": "Degree of Automation",
      "value": 2.86
    },
    {
      "name": "Consequence of Error",
      "value": 2.6
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.52
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.51
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.19
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 1.9
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.8
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 1.76
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.67
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.6
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.6
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.54
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.45
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.42
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.24
    }
  ],
  "preparation": {
    "jobZone": "4",
    "jobZoneName": "Job Zone Four: Considerable Preparation Needed",
    "education": "Most of these occupations require a four-year bachelor's degree, but some do not.",
    "experience": "A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.",
    "svpRange": "(7.0 to < 8.0)",
    "educationDistribution": [
      {
        "label": "Bachelor's Degree",
        "percentage": 71.6
      },
      {
        "label": "Some College Courses",
        "percentage": 5.89
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 3.05
      },
      {
        "label": "High School Diploma",
        "percentage": 1.15
      }
    ]
  },
  "personFit": [
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 6.51
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 6.21
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 6
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 5.76
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.22
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 5
    },
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