# Gambling Managers

> Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 11-9071.00
- **Summary:** Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

## Aliases

- Casino Manager
- Casino Shift Manager
- Slot Manager
- Table Games Manager
- Casino Operations Manager
- Gaming Manager
- Pit Manager
- Shift Manager
- Slot Operations Manager
- Table Games Shift Manager
- Baccarat Manager
- Bingo Manager

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Resolve customer complaints regarding problems, such as payout errors. | Core | 4.A.4.a.8.c |
| Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor. | Core | 4.A.3.a.1.k |
| Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating. | Supplemental | 4.A.1.a.2.f |
| Track supplies of money to tables and perform any required paperwork. | Core | 4.A.1.a.2.c |
| Set and maintain a bank and table limit for each game. | Supplemental | 4.A.2.b.4.a |
| Explain and interpret house rules, such as game rules or betting limits. | Core | 4.A.4.a.1.b |
| Prepare work schedules and station arrangements and keep attendance records. | Core | 4.A.3.b.6.h |
| Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary. | Core | 4.A.4.c.3.g |
| Direct the compilation of summary sheets that show wager amounts and payoffs for races or events. | Supplemental | 4.A.2.a.2.c |
| Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games. | Core | 4.A.2.b.3.a |
| Train new workers or evaluate their performance. | Core | 4.A.2.a.1.d |
| Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. | Supplemental | 4.A.2.a.3.c |

## Emerging Tasks

| Text |
| --- |
| Monitor the performance of the gaming floor, relocating games and installing new games as necessary. |

## Activities

| Name | Iwa |
| --- | --- |
| Promote products, services, or programs. | 4.A.4.a.6.c |
| Resolve customer complaints or problems. | 4.A.4.a.8.c |
| Enforce rules or regulations. | 4.A.3.a.1.k |
| Coordinate enforcement of laws or regulations. | 4.A.4.b.4.k |
| Maintain knowledge of current developments in area of expertise. | 4.A.2.b.3.a |
| Evaluate employee performance. | 4.A.2.a.1.d |
| Conduct employee training programs. | 4.A.4.b.3.d |
| Monitor activities of individuals to ensure safety or compliance with rules. | 4.A.1.a.2.f |
| Communicate organizational policies and procedures. | 4.A.4.a.1.b |
| Monitor resources. | 4.A.4.c.3.g |
| Interview employees, customers, or others to collect information. | 4.A.1.a.1.w |
| Hire personnel. | 4.A.4.c.2.a |
| Maintain personnel records. | 4.A.3.b.6.h |
| Prepare staff schedules or work assignments. | 4.A.4.b.1.f |
| Manage guest services. | 4.A.4.b.4.j |
| Develop organizational policies or programs. | 4.A.2.b.4.a |
| Monitor flow of cash or other resources. | 4.A.1.a.2.c |
| Determine pricing or monetary policies. | 4.A.2.b.4.a |
| Conduct financial or regulatory audits. | 4.A.2.a.3.c |
| Collect payments for goods or services. | 4.A.4.c.3.d |
| Compile operational data. | 4.A.2.a.2.c |
| Signal others to coordinate work activities. | 4.A.4.b.1.b |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.29 |
| English Language | knowledge | 4.16 |
| Administration and Management | knowledge | 4.15 |
| Mathematics | knowledge | 4.15 |
| Personnel and Human Resources | knowledge | 4.01 |
| Critical Thinking | essential_skill | 4 |
| Management of Personnel Resources | transferable_skill | 4 |
| Oral Expression | ability | 4 |
| Speaking | essential_skill | 3.88 |
| Monitoring | essential_skill | 3.88 |
| Oral Comprehension | ability | 3.88 |
| Inductive Reasoning | ability | 3.88 |
| Administrative | knowledge | 3.76 |
| Active Listening | essential_skill | 3.75 |
| Social Perceptiveness | transferable_skill | 3.75 |
| Coordination | transferable_skill | 3.75 |
| Service Orientation | transferable_skill | 3.75 |
| Complex Problem Solving | transferable_skill | 3.75 |
| Judgment and Decision Making | transferable_skill | 3.75 |
| Time Management | transferable_skill | 3.75 |
| Problem Sensitivity | ability | 3.75 |
| Deductive Reasoning | ability | 3.75 |
| Speech Recognition | ability | 3.75 |
| Speech Clarity | ability | 3.75 |
| Writing | essential_skill | 3.62 |
| Near Vision | ability | 3.62 |
| Computers and Electronics | knowledge | 3.53 |
| Economics and Accounting | knowledge | 3.51 |
| Reading Comprehension | essential_skill | 3.5 |
| Active Learning | essential_skill | 3.5 |
| Persuasion | transferable_skill | 3.5 |
| Instructing | transferable_skill | 3.5 |
| Written Expression | ability | 3.5 |
| Information Ordering | ability | 3.5 |
| Education and Training | knowledge | 3.44 |
| Written Comprehension | ability | 3.38 |
| Far Vision | ability | 3.38 |
| Public Safety and Security | knowledge | 3.36 |
| Learning Strategies | essential_skill | 3.25 |
| Negotiation | transferable_skill | 3.25 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Mathematics | Common Skill |
| Critical Thinking | Common Skill |
| Inductive Reasoning | Common Skill |
| Time Management | Common Skill |
| Speech Recognition | Specialized Skill |
| Social Perceptiveness | Common Skill |
| Deductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Listening | Common Skill |
| Writing | Common Skill |
| Reading Comprehension | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Instructing | Specialized Skill |
| Information Ordering | Specialized Skill |
| Active Learning | Common Skill |
| Negotiation | Common Skill |
| Learning Strategies | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Psychology | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Visualization | Specialized Skill |
| Finger Dexterity | Common Skill |
| Depth Perception | Common Skill |
| Telecommunications | Specialized Skill |
| Foreign Language | Common Skill |
| Geography | Specialized Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Biology | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Employee scheduling software | Calendar and scheduling software | no | no |
| Human resources management system HRMS | Human resources software | no | no |
| Web browser software | Internet browser software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Face-to-Face Discussions with Individuals and Within Teams | 4.89 |
| Contact With Others | 4.78 |
| Indoors, Environmentally Controlled | 4.78 |
| Work With or Contribute to a Work Group or Team | 4.77 |
| Deal With External Customers or the Public in General | 4.67 |
| Frequency of Decision Making | 4.65 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.63 |
| Importance of Being Exact or Accurate | 4.48 |
| E-Mail | 4.46 |
| Impact of Decisions on Co-workers or Company Results | 4.38 |
| Freedom to Make Decisions | 4.27 |
| Health and Safety of Other Workers | 4.25 |
| Telephone Conversations | 4.24 |
| Determine Tasks, Priorities and Goals | 4.21 |
| Work Outcomes and Results of Other Workers | 4.1 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.94 |
| Conflict Situations | 3.93 |
| Time Pressure | 3.91 |
| Physical Proximity | 3.8 |
| Importance of Repeating Same Tasks | 3.72 |
| Written Letters and Memos | 3.69 |
| Consequence of Error | 3.54 |
| Spend Time Standing | 3.46 |
| Spend Time Walking or Running | 3.18 |
| Level of Competition | 3.13 |
| Spend Time Making Repetitive Motions | 3.01 |
| Spend Time Sitting | 2.97 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.91 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.91 |
| Public Speaking | 2.72 |
| Degree of Automation | 2.43 |
| Exposed to Contaminants | 2.36 |
| Spend Time Bending or Twisting Your Body | 2.12 |
| Dealing with Violent or Physically Aggressive People | 1.9 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 1.82 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.58 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 1.52 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 1.51 |
| Pace Determined by Speed of Equipment | 1.5 |
| Indoors, Not Environmentally Controlled | 1.46 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 56.51 |
| Some College Courses | 30.01 |
| Post-Secondary Certificate | 6.74 |
| Bachelor's Degree | 6.74 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Dependability | work_style | 7 |
| Enterprising | career_interest_type | 6.74 |
| Management/Administration | specific_interest_area | 6.42 |
| Attention to Detail | work_style | 6 |
| Conventional | career_interest_type | 5.46 |
| Integrity | work_style | 5 |
| Business Initiatives | specific_interest_area | 4.5 |
| Social Orientation | work_style | 4 |
| Accounting | specific_interest_area | 3.91 |
| Human Resources | specific_interest_area | 3.83 |
| Sales | specific_interest_area | 3.45 |
| Self-Control | work_style | 3 |
| Personal Service | specific_interest_area | 2.93 |
| Finance | specific_interest_area | 2.91 |
| Social | career_interest_type | 2.86 |
| Realistic | career_interest_type | 2.8 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 39-1013.00 | role-39-1013-00 | First-Line Supervisors of Gambling Services Workers | Primary-Short |
| 39-3012.00 | role-39-3012-00 | Gambling and Sports Book Writers and Runners | Primary-Short |
| 33-9031.00 | role-33-9031-00 | Gambling Surveillance Officers and Gambling Investigators | Primary-Short |
| 11-9081.00 | role-11-9081-00 | Lodging Managers | Primary-Short |
| 43-1011.00 | role-43-1011-00 | First-Line Supervisors of Office and Administrative Support Workers | Primary-Short |
| 27-2023.00 | role-27-2023-00 | Umpires, Referees, and Other Sports Officials | Primary-Long |
| 41-1012.00 | role-41-1012-00 | First-Line Supervisors of Non-Retail Sales Workers | Primary-Long |
| 11-1021.00 | role-11-1021-00 | General and Operations Managers | Primary-Long |
| 11-3031.00 | role-11-3031-00 | Financial Managers | Primary-Long |
| 11-9051.00 | role-11-9051-00 | Food Service Managers | Primary-Long |
| 43-3041.00 | role-43-3041-00 | Gambling Cage Workers | Supplemental |
| 39-3011.00 | role-39-3011-00 | Gambling Dealers | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |

## Market

- **Median Wage:** 85580
- **Mean Wage:** 102480
- **Pct10Wage:** 51670
- **Pct25Wage:** 70190
- **Pct75Wage:** 120490
- **Pct90Wage:** 165220
- **Employment:** 4620
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 2360 | 82230 | 29.81 |
| 72 | 72 | Accommodation and Food Services | Sector | 1890 | 94430 | 4.43 |
| 721120 | 721120 | Casino Hotels | National industry | 1890 | 94440 | 187.17 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 80 | 143180 |  |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 721120 | 721120 | Casino Hotels | National industry | 1890 | 187.17 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 2360 | 29.81 |
| 72 | 72 | Accommodation and Food Services | Sector | 1890 | 4.43 |
- **Count:** 4

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.091 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 0.8299207 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.7312038 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.7192592 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 67
- **Percentile:** 67
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 68 | felten_aioe |
| 68 | openai_gpts_are_gpts |
| 64 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 0.8299207 | 68 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.8235294117647058 | 68 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.1853735682141986 | 64 | Moderate | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.091
- **Percentile:** 28
- **Band:** Low
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.3235294117647059
- **Beta:** 0.5735294117647058
- **Gamma:** 0.8235294117647058

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Market or promote the casino to bring in business. | 0.002567694703153951 | 4.18 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 1.2
- **Growth Percentile:** 33
- **Direction:** About average
- **Annual Openings Thousands:** 0.6
- **Annual Openings Percentile:** 9
- **Employment2024Thousands:** 5.1
- **Employment2034Thousands:** 5.2

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 2
- **Total Sample:** 60
- **Autonomy Median:** 4

### Collaboration


### Use Case

| Label | Percent |
| --- | --- |
| personal | 100 |

### Delegated Tasks

| Task | Usage Percent | Autonomy Median | Sample Count |
| --- | --- | --- | --- |
| Explain and interpret house rules, such as game rules or betting limits. | 0.0034004250531316418 | 4 | 34 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Explain and interpret house rules, such as game rules or betting limits. | 94.11764705882352 | 34 |

### Seed Prompts

| Prompt |
| --- |
| Help me with this part of my job: explain and interpret house rules, such as game rules or betting limits |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 19
- **Skills:** 36
- **Capabilities:** 120
- **Tools:** 8
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 46a95817f06170c2