# Food Service Managers

> Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 11-9051.00
- **Summary:** Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

## Aliases

- F and B Manager (Food and Beverage Manager)
- Food Service Director
- Food Service Manager
- Restaurant Manager
- Banquet Manager
- CDM (Certified Dietary Manager)
- Catering Manager
- Dining Service Director
- Food Service Supervisor
- Kitchen Manager
- Banquet Director
- CFPP (Certified Food Protection Professional)

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Monitor employee and patron activities to ensure liquor regulations are obeyed. | Supplemental | 4.A.1.a.2.f |
| Greet guests, escort them to their seats, and present them with menus and wine lists. | Supplemental | 4.A.4.a.3.c |
| Count money and make bank deposits. | Core | 4.A.4.c.3.d |
| Establish standards for personnel performance and customer service. | Core | 4.A.2.b.4.a |
| Keep records required by government agencies regarding sanitation or food subsidies. | Core | 4.A.3.b.6.n |
| Schedule staff hours and assign duties. | Core | 4.A.4.b.1.f |
| Investigate and resolve complaints regarding food quality, service, or accommodations. | Core | 4.A.4.a.8.c |
| Maintain food and equipment inventories, and keep inventory records. | Core | 4.A.3.b.6.h |
| Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary. | Core | 4.A.3.b.5.a |
| Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. | Core | 4.A.4.b.4.h |
| Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. | Core | 4.A.2.a.1.e |
| Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. | Core | 4.A.4.b.4.j |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Evaluate quality of materials or products. | 4.A.2.a.1.e |
| Resolve customer complaints or problems. | 4.A.4.a.8.c |
| Schedule product or material transportation. | 4.A.2.b.5.b |
| Monitor organizational procedures to ensure proper functioning. | 4.A.1.a.2.b |
| Manage organizational or project budgets. | 4.A.4.b.4.h |
| Prepare staff schedules or work assignments. | 4.A.4.b.1.f |
| Monitor organizational compliance with regulations. | 4.A.1.a.2.k |
| Manage guest services. | 4.A.4.b.4.j |
| Maintain regulatory or compliance documentation. | 4.A.3.b.6.n |
| Develop organizational policies or programs. | 4.A.2.b.4.a |
| Estimate cost or material requirements. | 4.A.2.b.1.h |
| Analyze data to inform operational decisions or activities. | 4.A.2.a.4.g |
| Recommend organizational process or policy changes. | 4.A.4.b.6.e |
| Perform manual service or maintenance tasks. | 4.A.3.b.5.a |
| Maintain operational records. | 4.A.3.b.6.h |
| Manage inventories of products or organizational resources. | 4.A.4.c.3.a |
| Evaluate employee performance. | 4.A.2.a.1.d |
| Manage human resources activities. | 4.A.4.b.4.f |
| Purchase materials, equipment, or other resources. | 4.A.4.c.3.e |
| Determine resource needs. | 4.A.2.b.1.h |
| Recruit personnel. | 4.A.4.c.2.a |
| Direct facility maintenance or repair activities. | 4.A.4.b.4.j |
| Monitor activities of individuals to ensure safety or compliance with rules. | 4.A.1.a.2.f |
| Provide basic information to guests, visitors, or clients. | 4.A.4.a.3.c |
| Advise communities or institutions regarding health or safety issues. | 4.A.4.b.6.f |
| Create new recipes or food presentations. | 4.A.2.b.2.d |
| Plan menu options. | 4.A.2.b.2.d |
| Schedule dining reservations. | 4.A.2.b.5.a |
| Arrange services or reservations for patrons. | 4.A.4.a.5.j |
| Schedule activities or facility use. | 4.A.2.b.5.a |
| Negotiate sales or lease agreements for products or services. | 4.A.4.a.7.b |
| Collect payments for goods or services. | 4.A.4.c.3.d |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.53 |
| Administration and Management | knowledge | 4.07 |
| Food Production | knowledge | 3.95 |
| Active Listening | essential_skill | 3.88 |
| Speaking | essential_skill | 3.88 |
| Monitoring | essential_skill | 3.88 |
| Coordination | transferable_skill | 3.88 |
| Management of Personnel Resources | transferable_skill | 3.88 |
| Oral Comprehension | ability | 3.88 |
| Written Comprehension | ability | 3.88 |
| Oral Expression | ability | 3.88 |
| Problem Sensitivity | ability | 3.88 |
| Deductive Reasoning | ability | 3.88 |
| Reading Comprehension | essential_skill | 3.75 |
| Service Orientation | transferable_skill | 3.75 |
| Speech Clarity | ability | 3.75 |
| Critical Thinking | essential_skill | 3.62 |
| Social Perceptiveness | transferable_skill | 3.62 |
| English Language | knowledge | 3.53 |
| Time Management | transferable_skill | 3.5 |
| Personnel and Human Resources | knowledge | 3.49 |
| Sales and Marketing | knowledge | 3.44 |
| Mathematics | knowledge | 3.39 |
| Administrative | knowledge | 3.28 |
| Production and Processing | knowledge | 3.21 |
| Education and Training | knowledge | 3.15 |
| Active Learning | essential_skill | 3.12 |
| Learning Strategies | essential_skill | 3.12 |
| Negotiation | transferable_skill | 3.12 |
| Instructing | transferable_skill | 3.12 |
| Judgment and Decision Making | transferable_skill | 3.12 |
| Selective Attention | ability | 3.12 |
| Near Vision | ability | 3.12 |
| Speech Recognition | ability | 3.12 |
| Economics and Accounting | knowledge | 3.04 |
| Writing | essential_skill | 3 |
| Persuasion | transferable_skill | 3 |
| Complex Problem Solving | transferable_skill | 3 |
| Systems Analysis | transferable_skill | 3 |
| Systems Evaluation | transferable_skill | 3 |

## Skills

| Name | Type |
| --- | --- |
| Deductive Reasoning | Common Skill |
| Active Listening | Common Skill |
| Reading Comprehension | Common Skill |
| Social Perceptiveness | Common Skill |
| Critical Thinking | Common Skill |
| English Language | Common Skill |
| Time Management | Common Skill |
| Mathematics | Common Skill |
| Speech Recognition | Specialized Skill |
| Negotiation | Common Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Active Learning | Common Skill |
| Writing | Common Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft Project | Specialized Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Information Ordering | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Google Docs | Specialized Skill |
| Facebook | Specialized Skill |
| Complex Problem Solving | Common Skill |
| Finger Dexterity | Common Skill |
| Visualization | Specialized Skill |
| Psychology | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |
| Google Drive | Specialized Skill |
| Evernote | Specialized Skill |
| Database Software | Specialized Skill |
| Telecommunications | Specialized Skill |
| Equipment Maintenance | Specialized Skill |
| Depth Perception | Common Skill |
| Equipment Selection | Specialized Skill |
| Foreign Language | Common Skill |
| Chemistry | Specialized Skill |
| Biology | Specialized Skill |
| Geography | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Office software | Office suite software | yes | yes |
| Facebook | Web page creation and editing software | yes | no |
| Google Docs | Word processing software | yes | no |
| Intuit QuickBooks | Accounting software | yes | no |
| Microsoft Excel | Spreadsheet software | yes | no |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Project | Project management software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Aestiva Employee Time Clock | Time accounting software | no | no |
| Apache Groovy | Object or component oriented development software | no | no |
| Army Food Management Information System | Inventory management software | no | no |
| Aurora FoodPro | Analytical or scientific software | no | no |
| ChefDesk Chef's Calculators | Analytical or scientific software | no | no |
| ClubSoft Food & Beverage Point of Sale | Point of sale POS software | no | no |
| Culinary Software Services ChefTec | Analytical or scientific software | no | no |
| Database software | Data base user interface and query software | no | no |
| DataTeam Lunch Express | Point of sale POS software | no | no |
| Delphi Technology | Financial analysis software | no | no |
| Dinerware Intuitive Restaurant | Point of sale POS software | no | no |
| espSoftware Employee Schedule Partner | Calendar and scheduling software | no | no |
| Evernote | Word processing software | no | no |
| Food Service Solutions FoodCo | Inventory management software | no | no |
| Food Service Solutions POSitive ID System | Point of sale POS software | no | no |
| Food Services Solutions DayCap | Accounting software | no | no |
| Gift Certificates Plus Giftworks | Inventory management software | no | no |
| Google Drive | Cloud-based data access and sharing software | no | no |
| IBM Domino | Communications server software | no | no |
| iMagic Restaurant Reservation | Calendar and scheduling software | no | no |
| IPro Restaurant Inventory, Recipe & Menu Software | Analytical or scientific software | no | no |
| Microsoft Dynamics | Enterprise resource planning ERP software | no | no |
| Oracle Taleo | Human resources software | no | no |
| ReServe Interactive | Project management software | no | no |
| Restaurant Manager | Point of sale POS software | no | no |
| SoftCafe MenuPro | Desktop publishing software | no | no |
| SweetWARE nutraCoster | Analytical or scientific software | no | no |
| ValuSoft MasterCook | Data base user interface and query software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Work With or Contribute to a Work Group or Team | 4.96 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.93 |
| Contact With Others | 4.84 |
| Indoors, Environmentally Controlled | 4.73 |
| Telephone Conversations | 4.62 |
| Work Outcomes and Results of Other Workers | 4.61 |
| Frequency of Decision Making | 4.57 |
| Impact of Decisions on Co-workers or Company Results | 4.55 |
| Deal With External Customers or the Public in General | 4.51 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.51 |
| Spend Time Standing | 4.46 |
| Health and Safety of Other Workers | 4.24 |
| Physical Proximity | 4.24 |
| Freedom to Make Decisions | 4.19 |
| Spend Time Walking or Running | 4.16 |
| Importance of Being Exact or Accurate | 4.13 |
| Time Pressure | 4.12 |
| E-Mail | 4.07 |
| Determine Tasks, Priorities and Goals | 3.9 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.69 |
| Conflict Situations | 3.63 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 3.56 |
| Importance of Repeating Same Tasks | 3.35 |
| Spend Time Making Repetitive Motions | 3.21 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 2.84 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.84 |
| Consequence of Error | 2.83 |
| Written Letters and Memos | 2.81 |
| Public Speaking | 2.59 |
| Spend Time Bending or Twisting Your Body | 2.33 |
| Level of Competition | 2.26 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.24 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 2.17 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 2.13 |
| Exposed to Cramped Work Space, Awkward Positions | 2.04 |
| Outdoors, Exposed to All Weather Conditions | 2.03 |
| Spend Time Sitting | 1.96 |
| Exposed to Very Hot or Cold Temperatures | 1.87 |
| Dealing with Violent or Physically Aggressive People | 1.71 |
| Degree of Automation | 1.71 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 29.66 |
| Post-Secondary Certificate | 21.34 |
| Associate's Degree (or other 2-year degree) | 18.56 |
| Less than a High School Diploma | 16.14 |
| Bachelor's Degree | 9.73 |
| Some College Courses | 4.56 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Management/Administration | specific_interest_area | 6.33 |
| Dependability | work_style | 6 |
| Enterprising | career_interest_type | 5.97 |
| Conventional | career_interest_type | 5.06 |
| Attention to Detail | work_style | 5 |
| Realistic | career_interest_type | 4.16 |
| Culinary Art | specific_interest_area | 4 |
| Cooperation | work_style | 4 |
| Human Resources | specific_interest_area | 3.93 |
| Personal Service | specific_interest_area | 3.87 |
| Accounting | specific_interest_area | 3.61 |
| Social | career_interest_type | 3.53 |
| Business Initiatives | specific_interest_area | 3 |
| Social Orientation | work_style | 3 |
| Sales | specific_interest_area | 2.57 |
| Finance | specific_interest_area | 2.57 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 35-1011.00 | role-35-1011-00 | Chefs and Head Cooks | Primary-Short |
| 35-1012.00 | role-35-1012-00 | First-Line Supervisors of Food Preparation and Serving Workers | Primary-Short |
| 35-2012.00 | role-35-2012-00 | Cooks, Institution and Cafeteria | Primary-Short |
| 35-2014.00 | role-35-2014-00 | Cooks, Restaurant | Primary-Short |
| 35-2013.00 | role-35-2013-00 | Cooks, Private Household | Primary-Short |
| 35-3041.00 | role-35-3041-00 | Food Servers, Nonrestaurant | Primary-Long |
| 35-9031.00 | role-35-9031-00 | Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop | Primary-Long |
| 41-1011.00 | role-41-1011-00 | First-Line Supervisors of Retail Sales Workers | Primary-Long |
| 39-1022.00 | role-39-1022-00 | First-Line Supervisors of Personal Service Workers | Primary-Long |
| 35-2015.00 | role-35-2015-00 | Cooks, Short Order | Primary-Long |
| 35-2021.00 | role-35-2021-00 | Food Preparation Workers | Supplemental |
| 35-3023.00 | role-35-3023-00 | Fast Food and Counter Workers | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |
| Culinary, Entertainment, and Personal Services | culinary-entertainment-and-personal-services |
| Family and Consumer Sciences/Human Sciences | family-and-consumer-sciences-human-sciences |

## Market

- **Median Wage:** 65310
- **Mean Wage:** 72370
- **Pct10Wage:** 42380
- **Pct25Wage:** 53090
- **Pct75Wage:** 82300
- **Pct90Wage:** 105420
- **Employment:** 244230
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 72 | 72 | Accommodation and Food Services | Sector | 208270 | 63800 | 9.24 |
| 722511 | 722511 | Full-Service Restaurants | National industry | 87620 | 71220 | 10.32 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 7510 | 84990 | 1.69 |
| 61 | 61 | Educational Services | Sector | 6730 | 77240 | 0.31 |
| 62 | 62 | Health Care and Social Assistance | Sector | 6560 | 80200 | 0.18 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 5870 | 78050 | 1.4 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 2480 | 72650 | 0.17 |
| 44-45 | 44-45 | Retail Trade | Sector | 1790 | 61340 | 0.07 |
| 721120 | 721120 | Casino Hotels | National industry | 1730 | 79300 | 3.24 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 1030 | 72330 | 0.06 |
| 31-33 | 31-33 | Manufacturing | Sector | 960 | 68850 | 0.05 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 930 | 73250 | 0.13 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 722511 | 722511 | Full-Service Restaurants | National industry | 87620 | 10.32 |
| 72 | 72 | Accommodation and Food Services | Sector | 208270 | 9.24 |
| 721120 | 721120 | Casino Hotels | National industry | 1730 | 3.24 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 7510 | 1.69 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 5870 | 1.4 |
| 61 | 61 | Educational Services | Sector | 6730 | 0.31 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 210 | 0.21 |
| 62 | 62 | Health Care and Social Assistance | Sector | 6560 | 0.18 |
- **Count:** 21

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.083 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | -0.1213112 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -0.710209 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.0614931 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 44
- **Percentile:** 42
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 45 | felten_aioe |
| 61 | openai_gpts_are_gpts |
| 27 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | -0.1213112 | 45 | Moderate | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.7708333333333333 | 61 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.09101982336672747 | 27 | Low | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.083
- **Percentile:** 27
- **Band:** Low
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.0625
- **Beta:** 0.41666666666666663
- **Gamma:** 0.7708333333333333

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned. | 0.006778714016326431 | 4.19 |
| Create specialty dishes and develop recipes to be used in dining facilities. | 0.0031839414319108986 | 3.8 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 6.4
- **Growth Percentile:** 83
- **Direction:** About average
- **Annual Openings Thousands:** 42
- **Annual Openings Percentile:** 88
- **Employment2024Thousands:** 352.8
- **Employment2034Thousands:** 375.3

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 4
- **Total Sample:** 101
- **Autonomy Median:** 3
- **Dominant Collaboration:** directive
- **Automation Share:** 45.71
- **Work Use Percent:** 71.43

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 45.71 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 71.43 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Investigate and resolve complaints regarding food quality, service, or accommodations. | 0.003500437554694337 | directive | 3 | 35 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Investigate and resolve complaints regarding food quality, service, or accommodations. | 94.28571428571428 | 35 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: investigate and resolve complaints regarding food quality, service, or accommodations. Give me a finished draft I can review and adjust. | directive |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 28
- **Skills:** 46
- **Capabilities:** 120
- **Tools:** 37
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 3f4c3eb53e78d53d