{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-11-9051-00",
  "socCode": "11-9051.00",
  "title": "Food Service Managers",
  "summary": "Plan, direct, or coordinate activities of an organization or department that serves food and beverages.",
  "aliases": [
    "F and B Manager (Food and Beverage Manager)",
    "Food Service Director",
    "Food Service Manager",
    "Restaurant Manager",
    "Banquet Manager",
    "CDM (Certified Dietary Manager)",
    "Catering Manager",
    "Dining Service Director",
    "Food Service Supervisor",
    "Kitchen Manager",
    "Banquet Director",
    "CFPP (Certified Food Protection Professional)"
  ],
  "tasks": [
    {
      "text": "Monitor employee and patron activities to ensure liquor regulations are obeyed.",
      "type": "Supplemental",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "text": "Greet guests, escort them to their seats, and present them with menus and wine lists.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Count money and make bank deposits.",
      "type": "Core",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "text": "Establish standards for personnel performance and customer service.",
      "type": "Core",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "text": "Keep records required by government agencies regarding sanitation or food subsidies.",
      "type": "Core",
      "iwa": "4.A.3.b.6.n"
    },
    {
      "text": "Schedule staff hours and assign duties.",
      "type": "Core",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "text": "Investigate and resolve complaints regarding food quality, service, or accommodations.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Maintain food and equipment inventories, and keep inventory records.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.",
      "type": "Core",
      "iwa": "4.A.3.b.5.a"
    },
    {
      "text": "Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.",
      "type": "Core",
      "iwa": "4.A.4.b.4.h"
    },
    {
      "text": "Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.",
      "type": "Core",
      "iwa": "4.A.2.a.1.e"
    },
    {
      "text": "Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.",
      "type": "Core",
      "iwa": "4.A.4.b.4.j"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Evaluate quality of materials or products.",
      "iwa": "4.A.2.a.1.e"
    },
    {
      "name": "Resolve customer complaints or problems.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Schedule product or material transportation.",
      "iwa": "4.A.2.b.5.b"
    },
    {
      "name": "Monitor organizational procedures to ensure proper functioning.",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "name": "Manage organizational or project budgets.",
      "iwa": "4.A.4.b.4.h"
    },
    {
      "name": "Prepare staff schedules or work assignments.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Monitor organizational compliance with regulations.",
      "iwa": "4.A.1.a.2.k"
    },
    {
      "name": "Manage guest services.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Maintain regulatory or compliance documentation.",
      "iwa": "4.A.3.b.6.n"
    },
    {
      "name": "Develop organizational policies or programs.",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "name": "Estimate cost or material requirements.",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "name": "Analyze data to inform operational decisions or activities.",
      "iwa": "4.A.2.a.4.g"
    },
    {
      "name": "Recommend organizational process or policy changes.",
      "iwa": "4.A.4.b.6.e"
    },
    {
      "name": "Perform manual service or maintenance tasks.",
      "iwa": "4.A.3.b.5.a"
    },
    {
      "name": "Maintain operational records.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Manage inventories of products or organizational resources.",
      "iwa": "4.A.4.c.3.a"
    },
    {
      "name": "Evaluate employee performance.",
      "iwa": "4.A.2.a.1.d"
    },
    {
      "name": "Manage human resources activities.",
      "iwa": "4.A.4.b.4.f"
    },
    {
      "name": "Purchase materials, equipment, or other resources.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Determine resource needs.",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "name": "Recruit personnel.",
      "iwa": "4.A.4.c.2.a"
    },
    {
      "name": "Direct facility maintenance or repair activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Monitor activities of individuals to ensure safety or compliance with rules.",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "name": "Provide basic information to guests, visitors, or clients.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Advise communities or institutions regarding health or safety issues.",
      "iwa": "4.A.4.b.6.f"
    },
    {
      "name": "Create new recipes or food presentations.",
      "iwa": "4.A.2.b.2.d"
    },
    {
      "name": "Plan menu options.",
      "iwa": "4.A.2.b.2.d"
    },
    {
      "name": "Schedule dining reservations.",
      "iwa": "4.A.2.b.5.a"
    },
    {
      "name": "Arrange services or reservations for patrons.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Schedule activities or facility use.",
      "iwa": "4.A.2.b.5.a"
    },
    {
      "name": "Negotiate sales or lease agreements for products or services.",
      "iwa": "4.A.4.a.7.b"
    },
    {
      "name": "Collect payments for goods or services.",
      "iwa": "4.A.4.c.3.d"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.53
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 4.07
    },
    {
      "name": "Food Production",
      "family": "knowledge",
      "value": 3.95
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.53
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.49
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.44
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.39
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.28
    },
    {
      "name": "Production and Processing",
      "family": "knowledge",
      "value": 3.21
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.15
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Learning Strategies",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 3.04
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Systems Analysis",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Systems Evaluation",
      "family": "transferable_skill",
      "value": 3
    }
  ],
  "skills": [
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Google Docs",
      "type": "Specialized Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "Google Drive",
      "type": "Specialized Skill"
    },
    {
      "name": "Evernote",
      "type": "Specialized Skill"
    },
    {
      "name": "Database Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Docs",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Intuit QuickBooks",
      "category": "Accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Aestiva Employee Time Clock",
      "category": "Time accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Apache Groovy",
      "category": "Object or component oriented development software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Army Food Management Information System",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Aurora FoodPro",
      "category": "Analytical or scientific software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ChefDesk Chef's Calculators",
      "category": "Analytical or scientific software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ClubSoft Food & Beverage Point of Sale",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Culinary Software Services ChefTec",
      "category": "Analytical or scientific software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Database software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "DataTeam Lunch Express",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Technology",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Dinerware Intuitive Restaurant",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "espSoftware Employee Schedule Partner",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Evernote",
      "category": "Word processing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Food Service Solutions FoodCo",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Food Service Solutions POSitive ID System",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Food Services Solutions DayCap",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Gift Certificates Plus Giftworks",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Google Drive",
      "category": "Cloud-based data access and sharing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Domino",
      "category": "Communications server software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "iMagic Restaurant Reservation",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IPro Restaurant Inventory, Recipe & Menu Software",
      "category": "Analytical or scientific software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Oracle Taleo",
      "category": "Human resources software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ReServe Interactive",
      "category": "Project management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Restaurant Manager",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "SoftCafe MenuPro",
      "category": "Desktop publishing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "SweetWARE nutraCoster",
      "category": "Analytical or scientific software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ValuSoft MasterCook",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.96
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.93
    },
    {
      "name": "Contact With Others",
      "value": 4.84
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.73
    },
    {
      "name": "Telephone Conversations",
      "value": 4.62
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 4.61
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.57
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4.55
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.51
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.51
    },
    {
      "name": "Spend Time Standing",
      "value": 4.46
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 4.24
    },
    {
      "name": "Physical Proximity",
      "value": 4.24
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.19
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 4.16
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.13
    },
    {
      "name": "Time Pressure",
      "value": 4.12
    },
    {
      "name": "E-Mail",
      "value": 4.07
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.9
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.69
    },
    {
      "name": "Conflict Situations",
      "value": 3.63
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 3.56
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.35
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.21
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 2.84
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.84
    },
    {
      "name": "Consequence of Error",
      "value": 2.83
    },
    {
      "name": "Written Letters and Memos",
      "value": 2.81
    },
    {
      "name": "Public Speaking",
      "value": 2.59
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.33
    },
    {
      "name": "Level of Competition",
      "value": 2.26
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.24
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 2.17
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 2.13
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 2.04
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.03
    },
    {
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