# Administrative Services Managers

> Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 11-3012.00
- **Summary:** Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

## Aliases

- Administrative Coordinator
- Administrative Manager
- Administrative Officer
- Business Administrator
- Administrative Director
- Administrator
- Business Manager
- Administration Director
- Administrative Services Manager
- Business Coordinator
- Business Office Director
- Business Office Manager

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Plan, administer, and control budgets for contracts, equipment, and supplies. | Supplemental | 4.A.4.b.4.h |
| Hire and terminate clerical and administrative personnel. | Supplemental | 4.A.4.c.2.a |
| Direct or coordinate the supportive services department of a business, agency, or organization. | Supplemental | 4.A.4.b.4.j |
| Prepare and review operational reports and schedules to ensure accuracy and efficiency. | Core | 4.A.3.b.6.o |
| Set goals and deadlines for the department. | Core | 4.A.2.b.2.v |
| Acquire, distribute and store supplies. | Core | 4.A.4.c.3.a |
| Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. | Core | 4.A.2.a.4.g |
| Conduct classes to teach procedures to staff. | Core | 4.A.4.b.3.d |
| Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met. | n/a | 4.A.4.b.1.c |
| Develop operational standards and procedures for the work unit or department. | n/a | 4.A.3.b.2.f |
| Establish work procedures or schedules to organize the daily work of administrative staff. | n/a | 4.A.2.b.4.a |
| Learn to operate new office technologies as they are developed and implemented. | n/a | 4.A.2.b.3.a |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Direct administrative or support services. | 4.A.4.b.4.j |
| Develop organizational goals or objectives. | 4.A.2.b.2.v |
| Prepare operational progress or status reports. | 4.A.3.b.6.o |
| Communicate technical information to suppliers, contractors, or regulatory agencies. | 4.A.4.b.1.c |
| Establish standards for products, processes, or procedures. | 4.A.3.b.2.f |
| Develop organizational policies or programs. | 4.A.2.b.4.a |
| Prepare employee work schedules. | 4.A.4.b.1.f |
| Maintain current knowledge related to work activities. | 4.A.2.b.3.a |
| Select resources needed to accomplish tasks. | 4.A.2.b.1.j |
| Maintain records, documents, or other files. | 4.A.3.b.6.h |
| Confer with managers to make operational decisions. | 4.A.4.a.2.c |
| Manage human resources activities. | 4.A.4.b.4.f |
| Read documents to gather technical information. | 4.A.1.a.1.b |
| Evaluate information related to legal matters in public or personal records. | 4.A.1.a.1.e |
| Respond to customer problems or complaints. | 4.A.4.a.8.c |
| Supervise clerical or administrative personnel. | 4.A.4.b.4.a |
| Analyze data to inform operational decisions or activities. | 4.A.2.a.4.g |
| Recommend organizational process or policy changes. | 4.A.4.b.6.e |
| Manage inventories of products or organizational resources. | 4.A.4.c.3.a |
| Purchase materials, equipment, or other resources. | 4.A.4.c.3.e |
| Prepare operational budgets. | 4.A.4.b.4.h |
| Hire personnel. | 4.A.4.c.2.a |
| Conduct employee training programs. | 4.A.4.b.3.d |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.44 |
| Administration and Management | knowledge | 4.24 |
| English Language | knowledge | 4.03 |
| Reading Comprehension | essential_skill | 4 |
| Active Listening | essential_skill | 4 |
| Time Management | transferable_skill | 4 |
| Oral Comprehension | ability | 4 |
| Written Comprehension | ability | 4 |
| Oral Expression | ability | 4 |
| Administrative | knowledge | 3.9 |
| Speaking | essential_skill | 3.88 |
| Written Expression | ability | 3.88 |
| Writing | essential_skill | 3.75 |
| Critical Thinking | essential_skill | 3.75 |
| Coordination | transferable_skill | 3.75 |
| Negotiation | transferable_skill | 3.62 |
| Deductive Reasoning | ability | 3.62 |
| Near Vision | ability | 3.62 |
| Speech Recognition | ability | 3.62 |
| Speech Clarity | ability | 3.62 |
| Problem Sensitivity | ability | 3.5 |
| Inductive Reasoning | ability | 3.5 |
| Monitoring | essential_skill | 3.38 |
| Management of Personnel Resources | transferable_skill | 3.38 |
| Personnel and Human Resources | knowledge | 3.35 |
| Computers and Electronics | knowledge | 3.35 |
| Public Safety and Security | knowledge | 3.29 |
| Mathematics | knowledge | 3.26 |
| Social Perceptiveness | transferable_skill | 3.25 |
| Service Orientation | transferable_skill | 3.25 |
| Complex Problem Solving | transferable_skill | 3.25 |
| Judgment and Decision Making | transferable_skill | 3.25 |
| Active Learning | essential_skill | 3.12 |
| Systems Analysis | transferable_skill | 3.12 |
| Fluency of Ideas | ability | 3.12 |
| Information Ordering | ability | 3.12 |
| Category Flexibility | ability | 3.12 |
| Selective Attention | ability | 3.12 |
| Time Sharing | ability | 3.12 |
| Learning Strategies | essential_skill | 3 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Time Management | Common Skill |
| Reading Comprehension | Common Skill |
| Active Listening | Common Skill |
| Writing | Common Skill |
| Critical Thinking | Common Skill |
| Speech Recognition | Specialized Skill |
| Negotiation | Common Skill |
| Deductive Reasoning | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Inductive Reasoning | Common Skill |
| Mathematics | Common Skill |
| Social Perceptiveness | Common Skill |
| Complex Problem Solving | Common Skill |
| Systems Analysis | Specialized Skill |
| Information Ordering | Specialized Skill |
| Active Learning | Common Skill |
| Microsoft Visio | Specialized Skill |
| Microsoft SharePoint | Specialized Skill |
| Microsoft Project | Specialized Skill |
| Microsoft Access | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Google Docs | Specialized Skill |
| Adobe Acrobat | Specialized Skill |
| Visualization | Specialized Skill |
| Telecommunications | Specialized Skill |
| Finger Dexterity | Common Skill |
| Psychology | Specialized Skill |
| Sage 300 Construction And Real Estate | Specialized Skill |
| Oracle Hyperion | Specialized Skill |
| Minitab | Specialized Skill |
| Microsoft Windows XP | Specialized Skill |
| Microsoft Publisher | Specialized Skill |
| Microsoft Internet Explorer | Common Skill |
| Microsoft Dynamics GP | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | yes |
| Microsoft Word | Word processing software | yes | yes |
| Adobe Acrobat | Document management software | yes | no |
| Atlassian JIRA | Content workflow software | yes | no |
| Autodesk AutoCAD | Computer aided design CAD software | yes | no |
| Google Docs | Word processing software | yes | no |
| IBM SPSS Statistics | Analytical or scientific software | yes | no |
| Intuit QuickBooks | Accounting software | yes | no |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft Project | Project management software | yes | no |
| Microsoft SharePoint | Document management software | yes | no |
| Microsoft Visio | Process mapping and design software | yes | no |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes | no |
| Oracle Primavera Enterprise Project Portfolio Management | Project management software | yes | no |
| R | Object or component oriented development software | yes | no |
| SAP software | Enterprise resource planning ERP software | yes | no |
| SAS | Analytical or scientific software | yes | no |
| Teradata Database | Data base management system software | yes | no |
| Yardi software | Data base user interface and query software | yes | no |
| Adobe PageMaker | Desktop publishing software | no | no |
| ADP Enterprise HR | Human resources software | no | no |
| ADP Workforce Now | Human resources software | no | no |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software | no | no |
| Database software | Data base user interface and query software | no | no |
| Delphi Technology | Financial analysis software | no | no |
| Email software | Electronic mail software | no | no |
| FileMaker Pro | Data base user interface and query software | no | no |
| Fund accounting software | Accounting software | no | no |
| Google Drive | Cloud-based data access and sharing software | no | no |
| GroupMe | Instant messaging software | no | no |
| Human resource management software HRMS | Human resources software | no | no |
| IBM Notes | Electronic mail software | no | no |
| IBM Power Systems software | Enterprise system management software | no | no |
| LexisNexis | Information retrieval or search software | no | no |
| LinkedIn | Web page creation and editing software | no | no |
| Medical procedure coding software | Medical software | no | no |
| MicroFocus GroupWise | Electronic mail software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| E-Mail | 4.96 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.9 |
| Telephone Conversations | 4.78 |
| Work With or Contribute to a Work Group or Team | 4.57 |
| Contact With Others | 4.5 |
| Indoors, Environmentally Controlled | 4.26 |
| Importance of Being Exact or Accurate | 4.15 |
| Deal With External Customers or the Public in General | 4.12 |
| Freedom to Make Decisions | 4.12 |
| Work Outcomes and Results of Other Workers | 4.04 |
| Health and Safety of Other Workers | 4.03 |
| Determine Tasks, Priorities and Goals | 4.03 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.9 |
| Frequency of Decision Making | 3.9 |
| Impact of Decisions on Co-workers or Company Results | 3.85 |
| Time Pressure | 3.7 |
| Spend Time Sitting | 3.66 |
| Written Letters and Memos | 3.55 |
| Importance of Repeating Same Tasks | 3.36 |
| Conflict Situations | 3.2 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.08 |
| Physical Proximity | 2.8 |
| Consequence of Error | 2.77 |
| Spend Time Making Repetitive Motions | 2.76 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.73 |
| Spend Time Standing | 2.49 |
| Spend Time Walking or Running | 2.48 |
| Level of Competition | 2.48 |
| Public Speaking | 2.28 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.24 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 2.14 |
| Degree of Automation | 2.14 |
| Exposed to Contaminants | 2.12 |
| Exposed to Disease or Infections | 1.93 |
| Indoors, Not Environmentally Controlled | 1.9 |
| Exposed to Very Hot or Cold Temperatures | 1.82 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 1.82 |
| Outdoors, Exposed to All Weather Conditions | 1.79 |
| Dealing with Violent or Physically Aggressive People | 1.75 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 1.74 |

## Preparation

- **Job Zone:** 3
- **Job Zone Name:** Job Zone Three: Medium Preparation Needed
- **Education:** Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- **Experience:** Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- **Svp Range:** (6.0 to < 7.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 33.56 |
| Bachelor's Degree | 24.28 |
| Some College Courses | 13.18 |
| Post-Secondary Certificate | 13.16 |
| Associate's Degree (or other 2-year degree) | 11.84 |
| Master's Degree | 3.87 |
| Post-Master's Certificate | 0.06 |
| Doctoral Degree | 0.06 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Management/Administration | specific_interest_area | 6.73 |
| Enterprising | career_interest_type | 6.47 |
| Conventional | career_interest_type | 6.27 |
| Office Work | specific_interest_area | 5.74 |
| Human Resources | specific_interest_area | 3.86 |
| Social | career_interest_type | 3.74 |
| Accounting | specific_interest_area | 3.5 |
| Business Initiatives | specific_interest_area | 3.14 |
| Public Speaking | specific_interest_area | 2.72 |
| Dependability | work_style | 2.65 |
| Teaching/Education | specific_interest_area | 2.58 |
| Finance | specific_interest_area | 2.22 |
| Investigative | career_interest_type | 2.12 |
| Information Technology | specific_interest_area | 2.08 |
| Personal Service | specific_interest_area | 2.01 |
| Professional Advising | specific_interest_area | 1.97 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-1011.00 | role-43-1011-00 | First-Line Supervisors of Office and Administrative Support Workers | Primary-Short |
| 11-1021.00 | role-11-1021-00 | General and Operations Managers | Primary-Short |
| 43-6011.00 | role-43-6011-00 | Executive Secretaries and Executive Administrative Assistants | Primary-Short |
| 13-1082.00 | role-13-1082-00 | Project Management Specialists | Primary-Short |
| 15-1299.03 | role-15-1299-03 | Document Management Specialists | Primary-Short |
| 11-9199.02 | role-11-9199-02 | Compliance Managers | Primary-Long |
| 41-1012.00 | role-41-1012-00 | First-Line Supervisors of Non-Retail Sales Workers | Primary-Long |
| 11-3013.00 | role-11-3013-00 | Facilities Managers | Primary-Long |
| 13-1071.00 | role-13-1071-00 | Human Resources Specialists | Primary-Long |
| 11-3121.00 | role-11-3121-00 | Human Resources Managers | Primary-Long |
| 13-1111.00 | role-13-1111-00 | Management Analysts | Supplemental |
| 43-6014.00 | role-43-6014-00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Management & Entrepreneurship | management-entrepreneurship |

## Education Level

- **Category:** Bachelor's degree

## Study Programs

| Title | Slug |
| --- | --- |
| Agriculture, Agriculture Operations, and Related Sciences | agriculture-agriculture-operations-and-related-sciences |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |
| Health Professions and Related Programs | health-professions-and-related-programs |

## Market

- **Median Wage:** 108390
- **Mean Wage:** 126030
- **Pct10Wage:** 64740
- **Pct25Wage:** 83660
- **Pct75Wage:** 147150
- **Pct90Wage:** 200010
- **Employment:** 254140
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 62 | 62 | Health Care and Social Assistance | Sector | 34450 | 99310 | 0.9 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 28100 | 124430 | 1.58 |
| 61 | 61 | Educational Services | Sector | 25610 | 104590 | 1.14 |
| 52 | 52 | Finance and Insurance | Sector | 23900 | 128470 | 2.33 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 15760 | 134250 | 3.4 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 13190 | 109690 | 0.89 |
| 31-33 | 31-33 | Manufacturing | Sector | 11020 | 124890 | 0.52 |
| 23 | 23 | Construction | Sector | 10610 | 101470 | 0.79 |
| 42 | 42 | Wholesale Trade | Sector | 10150 | 107880 | 1.02 |
| 51 | 51 | Information | Sector | 8820 | 133750 | 1.84 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 7620 | 90160 | 1.04 |
| 44-45 | 44-45 | Retail Trade | Sector | 4920 | 82950 | 0.19 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 2530 | 3.42 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 15760 | 3.4 |
| 813930 | 813930 | Labor Unions and Similar Labor Organizations | National industry | 490 | 2.81 |
| 52 | 52 | Finance and Insurance | Sector | 23900 | 2.33 |
| 541720 | 541720 | Research and Development in the Social Sciences and Humanities | National industry | 210 | 2.1 |
| 51 | 51 | Information | Sector | 8820 | 1.84 |
| 221112 | 221112 | Fossil Fuel Electric Power Generation | National industry | 210 | 1.79 |
| 524210 | 524210 | Insurance Agencies and Brokerages | National industry | 2920 | 1.79 |
- **Count:** 61

## Ai Signals


## Ai Outlook


### Index

- **Value:** 40
- **Percentile:** 38
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 55 | openai_gpts_are_gpts |
| 25 | microsoft_working_with_ai |
- **Component Count:** 2

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.6956521739130435 | 55 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.08705142014997105 | 25 | Low | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Eloundou

- **Alpha:** 0.08695652173913043
- **Beta:** 0.3913043478260869
- **Gamma:** 0.6956521739130435

### Usage Tasks


### Bls

- **Growth Percent:** 4.6
- **Growth Percentile:** 72
- **Direction:** About average
- **Annual Openings Thousands:** 23.2
- **Annual Openings Percentile:** 80
- **Employment2024Thousands:** 271.2
- **Employment2034Thousands:** 283.8

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Counts

- **Tasks:** 18
- **Skills:** 63
- **Capabilities:** 120
- **Tools:** 56
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** e6394134f85a64f1