{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-11-1021-00",
  "socCode": "11-1021.00",
  "title": "General and Operations Managers",
  "summary": "Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.",
  "aliases": [
    "General Manager (GM)",
    "Operations Director",
    "Operations Manager",
    "Store Manager",
    "Business Manager",
    "Center Manager",
    "Department Manager",
    "District Manager",
    "Operations General Manager (Operations GM)",
    "Plant Superintendent",
    "Area Manager",
    "Boards and Commissions Director"
  ],
  "tasks": [
    {
      "text": "Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.",
      "type": "Core",
      "iwa": "4.A.2.a.4.g"
    },
    {
      "text": "Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.",
      "type": "Core",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "text": "Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.",
      "type": "Supplemental",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "text": "Direct administrative activities directly related to making products or providing services.",
      "type": "Core",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "text": "Set prices or credit terms for goods or services, based on forecasts of customer demand.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "text": "Prepare staff work schedules and assign specific duties.",
      "type": "Core",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "text": "Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.",
      "type": "Core",
      "iwa": "4.A.4.b.4.h"
    },
    {
      "text": "Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Plan or direct activities, such as sales promotions, that require coordination with other department managers.",
      "type": "Core",
      "iwa": "4.A.2.b.2.c"
    },
    {
      "text": "Perform personnel functions, such as selection, training, or evaluation.",
      "type": "Core",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.",
      "type": "Core",
      "iwa": "4.A.2.b.1.i"
    },
    {
      "text": "Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.1.i"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Implement organizational process or policy changes.",
      "iwa": "4.A.2.b.1.i"
    },
    {
      "name": "Manage environmental sustainability projects.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Analyze data to inform operational decisions or activities.",
      "iwa": "4.A.2.a.4.g"
    },
    {
      "name": "Analyze financial records to improve efficiency.",
      "iwa": "4.A.2.a.4.k"
    },
    {
      "name": "Direct organizational operations, projects, or services.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Prepare staff schedules or work assignments.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Monitor performance of organizational members or partners.",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "name": "Direct financial operations.",
      "iwa": "4.A.4.b.4.h"
    },
    {
      "name": "Develop organizational goals or objectives.",
      "iwa": "4.A.2.b.2.v"
    },
    {
      "name": "Develop organizational policies or programs.",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "name": "Conduct employee training programs.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Hire personnel.",
      "iwa": "4.A.4.c.2.a"
    },
    {
      "name": "Develop marketing plans or strategies.",
      "iwa": "4.A.2.b.2.c"
    },
    {
      "name": "Direct sales, marketing, or customer service activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Determine pricing or monetary policies.",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "name": "Provide basic information to guests, visitors, or clients.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Determine resource needs.",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "name": "Manage construction activities.",
      "iwa": "4.A.4.b.4.i"
    },
    {
      "name": "Recommend organizational process or policy changes.",
      "iwa": "4.A.4.b.6.e"
    },
    {
      "name": "Plan facility layouts or designs.",
      "iwa": "4.A.3.b.2.b"
    }
  ],
  "capabilities": [
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 4.25
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.15
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.7
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Production and Processing",
      "family": "knowledge",
      "value": 3.57
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.53
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.44
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.21
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 3.2
    },
    {
      "name": "Systems Analysis",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Systems Evaluation",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Management of Material Resources",
      "family": "transferable_skill",
      "value": 3.12
    }
  ],
  "skills": [
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Shell Script",
      "type": "Specialized Skill"
    },
    {
      "name": "PostgreSQL",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Visio",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft SharePoint",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Google Docs",
      "type": "Specialized Skill"
    },
    {
      "name": "Google Analytics",
      "type": "Specialized Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Atlassian Confluence",
      "type": "Specialized Skill"
    },
    {
      "name": "Apache Hadoop",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Photoshop",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Acrobat",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Vtiger CRM",
      "type": "Specialized Skill"
    },
    {
      "name": "Tax Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Adobe Acrobat",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Creative Cloud software",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Photoshop",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Amazon Web Services AWS software",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Hadoop",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apple macOS",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Atlassian Confluence",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Atlassian JIRA",
      "category": "Content workflow software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Autodesk AutoCAD",
      "category": "Computer aided design CAD software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Extensible markup language XML",
      "category": "Enterprise application integration software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Analytics",
      "category": "Data mining software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Docs",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "HubSpot software",
      "category": "Sales and marketing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "IBM SPSS Statistics",
      "category": "Analytical or scientific software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Intuit QuickBooks",
      "category": "Accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Kronos Workforce Timekeeper",
      "category": "Time accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Marketo Marketing Automation",
      "category": "Sales and marketing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft SharePoint",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft SQL Server",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Visio",
      "category": "Process mapping and design software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Visual Basic",
      "category": "Development environment software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Visual Basic for Applications VBA",
      "category": "Development environment software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Mozilla Firefox",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle Database",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle PeopleSoft",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle Primavera Enterprise Project Portfolio Management",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "PostgreSQL",
      "category": "Object oriented data base management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Puppet",
      "category": "Configuration management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "R",
      "category": "Object or component oriented development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Salesforce software",
      "category": "Customer relationship management CRM software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "SAP software",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Frequency of Decision Making",
      "value": 4.92
    },
    {
      "name": "E-Mail",
      "value": 4.86
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.86
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.81
    },
    {
      "name": "Telephone Conversations",
      "value": 4.76
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.7
    },
    {
      "name": "Contact With Others",
      "value": 4.63
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.62
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 4.54
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4.53
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.49
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.48
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.39
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 4.33
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.24
    },
    {
      "name": "Time Pressure",
      "value": 4.08
    },
    {
      "name": "Written Letters and Memos",
      "value": 4.01
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 3.48
    },
    {
      "name": "Level of Competition",
      "value": 3.37
    },
    {
      "name": "Conflict Situations",
      "value": 3.35
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.24
    },
    {
      "name": "Physical Proximity",
      "value": 3.2
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.11
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.09
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 3.06
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.93
    },
    {
      "name": "Spend Time Standing",
      "value": 2.9
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.53
    },
    {
      "name": "Consequence of Error",
      "value": 2.52
    },
    {
      "name": "Public Speaking",
      "value": 2.46
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.42
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.42
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 2.33
    },
    {
      "name": "Degree of Automation",
      "value": 2.31
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 2.12
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.96
    },
    {
      "name": "In an Open Vehicle or Operating Equipment",
      "value": 1.93
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 1.8
    },
    {
      "name": "Outdoors, Under Cover",
      "value": 1.79
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.78
    }
  ],
  "preparation": {
    "jobZone": "4",
    "jobZoneName": "Job Zone Four: Considerable Preparation Needed",
    "education": "Most of these occupations require a four-year bachelor's degree, but some do not.",
    "experience": "A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.",
    "svpRange": "(7.0 to < 8.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 28.76
      },
      {
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